Frequently Asked Questions For Home-Based Mobile Health Screening

Pre-Screening

What do I need to prepare for home-based screening?

Please ensure that you are home at the appointed time. The mobile team will verify your identity through your NRIC Card, FIN Card or Passport.

Do remain hydrated by drinking an adequate volume of water as we require a urine sample for your health screening. All medications should be continued as usual.

Is fasting required?

Based on the Ministry of Health (MOH)’s guidelines, fasting is not necessary for LDL or bad cholesterol. However, consumption of alcohol and fatty meals should be best avoided 12 hours before health screening to prevent elevation of triglycerides that will affect LDL levels.

What does it mean for my glucose test in a non-fasting health screening?

The HbA1C test is used to detect diabetes. By detecting sugar molecules connected to red blood cells, HbA1C tells us about blood glucose control during the previous three months.

If your HbA1C levels are abnormal, a fasting blood glucose test may be required to confirm the diagnosis of diabetes or prediabetes.

Who is not suitable for a non-fasting health screening?

The HbA1C test, which assesses the degree of sugar associated with red blood cells, is not appropriate for people who have anaemia.

For those with a past medical history of high triglycerides levels, fasting will be recommended for individuals in this group.

Are the results of non-fasting health screening accurate?

Yes, local studies have found no significant variations in cholesterol levels between fasting and non-fasted blood samples. HbA1C is another well-known test for glucose monitoring.

What if I am not home at the time of the appointment?

Should you not be available, you may reschedule a visit at any of our clinics for health screening.

However, if you choose to reschedule another home-based visit less than 48 hours before your appointment time, a transportation charge of $35 will be levied.

Can I cancel after I have made a booking?

Yes you may. Please note that an admin fee of 10% would be charged. You may cancel your appointment 48 hours by emailing hi@healthscreening.sg. A refund will be made within 7 working days.

How can I change the appointment date and time after confirmation?

Yes, you can change your appointment date and time by emailing hi@healthscreening.sg. However, rescheduling or cancellation must be 48 hours before your appointment time. Otherwise, a charge of $35 will be levied.

How do I make payment for home-based screening?

We accept payments through Paynow. After you have indicated your preferences for your package(s), date and time, our team will contact you to make payment. Upon successful payment, a receipt and confirmation will be sent to your email respectively. Please note we require upfront payment for all home-based screenings.

Can I book on behalf of a family member?

Yes, you can book an appointment on behalf of your family member(s).

It will be ideal if you can be present with your family member(s), should they need assistance in furnishing necessary medical information at the point of screening.

There are also bundle packages available for friends or family screening for 3 pax and above.

What are the packages available? How do I select them?

Available packages are here. We have also included a guide as to what package you may wish to choose based on your age.

How do I opt for the bundle packages?

Share our mobile home screening packages with other family members. Our bundle package pricing can be seen here.

Can I tele-consult a doctor before the screening?

You can schedule online through our website at https://www.atamed.sg/book-appointment or contact our Health Screening Coordinator via WhatsApp +6588933757. This consultation is complimentary. However, if you decide not to do the screening, we will charge you a consultation fee of $25 before GST.

How do I make an appointment for home-based screening?

Simply use our booking form to select your packages and preferred date and time. Our team will contact you shortly after and your booking will be confirmed upon completion of payment.

Are there additional charges for places that are not easily accessible via transport?

There will be a surcharge of $30 (before GST) for inaccessible locations such as Sentosa or Jurong island.

Can children, young adults or teenagers participate in the screening?

For individuals below the age of 18, it is generally not required to do an extensive health screening. However, if you are keen to pursue specific types of health screening for these individuals, please email us at hi@healthscreening.sg or call us at +6588933757.

During Screening

Who will be conducting the screening? Are they qualified and trained?

Our mobile team is made up of ATA Medical employees. They are certified phlebotomists or state-registered nurses, and get ongoing in-house training to ensure that they are well-equipped to serve you.

Our team has years of experience in blood drawing to maximise your comfort level in the process of health screening.

How long does the process take?

It will take an estimated 15 mins per participant for the whole process. This process includes verification of particulars, biometric measurements and blood taking.

What if I cannot provide a urine or stool specimen as required during the screening?

You may submit your sample directly at ATA Medical clinic located @ Anson House. Alternatively, you may request a 2nd collection at $35 before GST.

Post-Screening

How can I arrange a tele-consult to review the results with a doctor?

You can contact hi@healthscreening.sg for a review. Alternatively, you can contact us via WhatsApp number +6588933757.

During the consultation, we will explain the nature of the findings, necessary lifestyle changes as well as appropriate referral or follow-up, if any.

Can I opt for further screening services such as mammogram and ultrasounds?

Yes, however this will be done at our screening centre, ATA Medical @ Anson House. You can discuss this with the Mobile Team whilst they are with you. Alternatively, you can email hi@healthscreening.sg and our medical team will revert with appropriate medical advice.

What should I do after I receive my health screening results?

Should you request a face-to-face consultation, please email hi@healthscreening.sg.

When will the results be ready?

A full health report will be generated within 7 working days. An email notification will be sent to your designated email address when ready. You may then login to retrieve your results.

You can contact hi@healthscreening.sg for a review. Alternatively, you can contact us via WhatsApp number +6588933757.